Refund policy

At Soukly, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Returns & Refunds

Returns and refunds are only accepted if the item is damaged during delivery.

To be eligible:

• The damage must be reported within the delivery period or immediately upon receiving the order.
• The item must remain unused and in its original packaging.
• Clear photos or videos showing the damaged item and its packaging must be provided as proof.

Non-Eligible Returns

We do not accept returns or provide refunds for:

• Change of mind.
• Incorrect item selection by the customer.
• Normal wear and tear.
• Damage caused after the item has been delivered and accepted.

Refund Process

Once your claim is reviewed and approved, we will:

• Offer a replacement item (if available), or
• Issue a full refund using the original payment method.

Refund processing times may vary depending on your payment provider.

Contact Us

If you receive a damaged item, please contact us as soon as possible with your order number and photos of the damage. Our support team will review your request and assist you promptly.